STAR

GP opening hours have been extended for all GP practices in the South of Tees CCG area. 

To improve primary care services outside normal hours, patients can now access the South Tees Access and Response (STAR) service.

To see or speak to a clinician urgently between 18.30 and 21.30 – Monday to Friday or 08:00 to 20:00 weekends & Bank holidays please ring 111.

Please note that patients are unable to collect prescriptions or any other documents from this service, please continue to do so in normal surgery hours.     

Patients can now directly book an urgent STAR appointment via the online booking system, accessed by clicking on the following link: http://www.starappointment.co.uk/booking/

During normal hours patients should continue to contact Acklam Medical Centre.

For more information please click on the link below

Out of Hours Access

• If you need medical help fast but it’s not an emergency call 111
• If it’s a life-threatening emergency call 999

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

• Calls to 111 are FREE from landlines and mobiles
• NHS 111 is available 24/7, every day of the year

When to call 111

You should call 111 when:

• you think you need to go to A&E or to another NHS urgent care service
• your GP surgery is closed and you need healthcare advice
• you don’t know who to call for medical help.

When to call 999

Call 999 for life threatening emergencies such as:

• Major accident or trauma
• Severe breathlessness
• Severe bleeding
• Loss of consciousness
• Severe chest pain.

NHS 111 FAQ's

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.